Frequently Asked Questions
Everything you need to know about our handcrafted fine jewelry.
What materials are used in HYOU Fine Jewelry?
We use only the highest quality materials, including 14k and 18k solid gold, ethically sourced conflict-free diamonds, and genuine gemstones. Each piece is designed for longevity and daily wear.
How do I determine my correct ring size?
We recommend visiting a local jeweler for a professional measurement or using our printable size guide available on our website. If you are between sizes, we suggest ordering the larger size for comfort.
Do you offer international shipping?
Yes, we ship our collections worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout. Please note that customs duties may apply depending on your country.
What is your return and exchange policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that custom-made pieces and engraved items are final sale and cannot be returned or exchanged.
How should I care for my jewelry?
To maintain brilliance, clean your jewelry with a soft cloth and mild soapy water. Avoid exposure to harsh chemicals, perfumes, and lotions, and store your pieces in the provided HYOU pouch when not in use.
Is a warranty included with my purchase?
Yes, every HYOU piece comes with a one-year limited warranty covering manufacturing defects. This does not cover normal wear and tear, accidental damage, or loss of stones.